Refunds & Returns Policy
Your satisfaction is our priority. Learn about our hassle-free return and refund process.
Return Policy Overview
30-Day Returns
Return most items within 30 days of delivery for a full refund
Free Return Shipping
We provide prepaid return labels for defective or incorrect items
Quick Processing
Refunds processed within 5-7 business days after we receive your return
Return Eligibility
✓ Eligible for Return
- •Items in original, unopened packaging
- •Defective or damaged products
- •Incorrect items shipped
- •Items returned within 30 days
- •Products with all original accessories
✗ Not Eligible for Return
- •Items damaged by misuse or abuse
- •Products returned after 30 days
- •Items without original packaging
- •Customized or personalized products
- •Software or digital products
How to Return an Item
Contact Customer Service
Email us at [email protected] or call +1 (555) 123-4567 to initiate a return. Provide your order number and reason for return.
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions within 24 hours.
Package Your Return
Securely package the item in its original packaging with all accessories. Include the RMA number on the package.
Ship Your Return
Use the prepaid return label we provide (for eligible returns) or ship at your own expense. We recommend using a trackable shipping method.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Refund Information
Refund Processing Times
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit Card | 3-5 business days | May take 1-2 billing cycles to appear on statement |
| PayPal | 1-2 business days | Instant notification via PayPal |
| Bank Transfer | 5-7 business days | Depends on your bank's processing time |
Partial Refunds
In some cases, partial refunds may be granted for:
- Items returned without original packaging
- Items with signs of use beyond normal inspection
- Items returned after 30 days but within warranty period
- Items missing accessories or components
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.
Defective Item Exchanges
For defective items within the warranty period, we may offer direct replacement. Contact our support team to determine if your item qualifies for immediate exchange.
International Returns
International customers are responsible for return shipping costs unless the item is defective or incorrect. Please note:
- Return shipping costs are not refundable
- Customers are responsible for any customs duties or taxes
- We recommend using a trackable shipping method
- Processing times may be longer for international returns
Need Help with Returns?
Our customer service team is here to help make your return process as smooth as possible.
Contact Methods
Return Address
QinroIoT Returns Department
123 Tech Street
Innovation City, IC 12345
United States